Cebu City | I went to a certain Government Agency (not gonna
disclose) to comply with my duties as a Filipino.
In the office, I diligently followed the line and
priority numbers despite the fact that the
instructions were not clearly given.
Confused, I sat down and read every post I could
see within the vicinity. Then, I started to ask
around.
Everything went well until the officer-in-charge with
a loud and condescending tone uttered to me
“Adto lagi ang pila dong!” (The line starts there!)
To me it was off. I felt like a high school kid
reprimanded by a strict teacher with a stick ready
to hit me anytime. I mean, I don’t have an issue
with how they addressed me; it was their tone and
how they assumed I knew the rules which bothered
me.
Nonetheless, I composed myself knowing that
‘twas noon, and (maybe) everyone had a bad
temper because of the heat of the sun (though not
a valid excuse because the office is fully air
conditioned). Still, *Carpe diem*
After patiently waiting for 3 hours, I proceeded to
the counter only to be greeted by another officer
with an insulting tone “asa man imong…” “di lagi
pwede!” *fast talking* *jargons all over* (where’s your…) (that’s not allowed…)
(In soliloquy I said: Do they really need to assume
everyone knows the rules? Why can’t they just
answer my questions? Can’t they just be gentle?)
Again, I respectfully responded to the interview, and
they gradually processed my documents.
When they asked for my ID, I presented the same.
*officer shocked when I presented my PRC ID*
Oh, Sir, you’re submitting these as a
PROFESSIONAL diay? So you’re also a teacher?
*their tone started to be gentle*
Okay, Sir. May I know your… (and they asked for
more details). Then the vibe became calm and
respectful.
Perhaps, it’s not their fault that I have a build like
that of a high school kid? Kidding aside… I
honestly don’t know how to react at that moment.
While contemplating, I was reminded by the
lessons my parents keep on telling me. I vividly
recall they told me TO ALWAYS BE KIND.
My parents taught me that how I regard a CEO
should be the same as that of a noble laborer of
the lower class. To never judge a person by their
appearance and to give empathy. “Kindness costs
you nothing” they always say.
(No offense to those employees who are really
doing their job well–there are still a lot of them)
As I walked to the exit after finishing the
transaction, I was saddened by the officers’
behavior. Not because of the fact that they wrongly
judged or mistreated me, but because of my worry
that they might do it again to other people. That
they might be passing these behaviors on to their
children without them being aware.
What kind of generation are we raising when we
are gradually losing basic decency?
I hope we can still “Make Kindness The Norm.”
As my parents always tell me:
“Be kind; it costs you nothing.”
